The purposes of applying computer-aided collection service are to enhance the efficiency and precision of Collection Service (CS), also to reduce the cost and time for collection in the areas of Intelligent Agent (IA) computer-aided banks and the collection staff. According to the characteristics of banks.

Expecting to achieve the following goals:

• To simplify the labor workflow.
• To distribute the collection tasks efficiently.
• To manage the productivity of collection staff efficiently.

Workflow engine, Intelligent Agent(IA) technique, server interface technique, online analysis technique

• Hardware environment
  • Database serverJ:Sun Enterprise 3500
  • PC : Pentium-MMX 200 CPU¥H¤W+ 56K Modem
• Software environment
  • Database server ) :Solaris 2.6 Oracle Server 8.0.5 for Solaris 2.
  • PC
    • MS Windows 95 OSR2 ¤¤¤åª©¡]§t¡^¥H¤W
    • PcANYWHERE 8.0 ¤¤¤åª©¡]§t¡^¥H¤W

• The utilization of WFM technique.
• Open environment, simple structure and easy to maintain.
• Sun OS+Oracle, stable system, easy for extended integration.
• Unix or Windows NT can be choosen and it is compatible to other RDBMS (Sybase¡BInformix DB2¡BSQL Server).
• It is developed according to customers's requirements.
• It can be integrated with voice, ATM, Internet etc, which is suitable to future diverse environment.
• It can work with OCR distinguishable collection system developed by CCL and document examination system, provide the project solutions, work with center server or distributed environment.

• Discard the paper work and enter the digital era.
• The flexibility of workflow setting, free setting the collection rules.
• Assist the collection staff to process the standard collection processes.
• Intelligent project for the limits of authority, prevent unfair work load.
• The benefit for the achievements reports of collection.
• Automatic court indictment, reduce manual input.
• automatic dial
• automatic version update